I hope you are well.
I just wanted to share some feedback about Kim.
I finally ordered my new car today and from the start to finish Kim has been fantastic.
She has been an absolute professional throughout. Polite, but totally personable and clearly a real character! She has gone the extra mile to make sure I got the deal I wanted and nothing was too much. She was also very good at setting my expectations and keeping me up to date.
Kim is the reason I went with YourNewCar Ltd nevermind the great deal she found me.
She is credit to your business and good people are hard to find nowadays. Don't let her escape or give her a reason to want to!
You clearly have a good recruitment process as everyone I have dealt with at your company have been fantastic. I can't recommend Kim or any of the other guys I have spoken to highly enough.
I wish you and the business every success as customer service this good is very hard to find!
"Hello Kevin & Hayley,
The car arrived early this morning, and looks great. To be honest I thought the car would look great, but I was a lot more happy with the help you both gave me from start to finish.
You kept me informed all the way and answered my million questions.
I will recommend your company to who ever needs a car next.
Again, massive thank you.
I am just writing this email to let you know how greatly satisfied I am with the service I have been provided with by Suanu Lebari.
Never before have I received such professional and outgoing service. Suanu was understanding and got things done as soon as he could. I am very impressed with the company as a whole and will be recommending to anyone I know who is looking to go down this route of finance.
Once again thank you for the opportunity and thank you for having such well-mannered and well-trained staff.
Just wanted to say thanks again for all your help.
Sorry about all the questions I ended up asking I was just a bit apprehensive never having leased a car before.
I have to say the service you provided was excellent and your quick replies to my e-mails was much appreciated.
I just wanted to say a huge thank you for all the hard work you put into securing the car for me.
The service you gave me was second to none and I would recommend you to anyone looking for a car.
The car is amazing and everything I wanted.
Paul Adams - 1st Fix South
Just a quick line to say the Audi has arrived and the BMW was collected this morning.
Many thanks for all your help with this, I was I am sure not your easiest customer and changing my mind on the A6 to go for the S4 would not have made your task any easier but it was the right choice and I am delighted with the S4.
You helped and advised from start to finish and nothing was too much trouble, I would personally recommend you and your fleet to anyone and would not hesitate in using your company for my next car.
Jonny Wainhouse - Leeds Rhinos Academy Assistant Coach - Leeds Rugby
I received a letter via the post just recently which has given me an opportunity to feedback about your company.
I am on my second contractual agreement after leasing a Citreon C4 and now a Nissan Qashqui with your company. Its mainly David Bray who has dealt with me and my leasing agreement. I think it worth mentioning the professionalism and the over and above mindset that David has had to support me as a customer.
There was an issue with Citreon C4 when the vehicle was been returned and he resolved the situation and managed the transition of vehicles in a fantastic manner.
I plan to stay leasing with your company for many years to come. This is due to the quality vehicles i have recieved, the financial agreement and also the manner of your staff particularly David as he is the big reason why I have renewed with you.
I do believe feedback is helpful positive or negative
Many thanks for your time"
Mohamed Amir Patel
"Hello Olivia and Kevin
Not had a chance to say a big thank you to you both for looking after our order!
We've had the car for a month now and in love with it!
Hope you are both well and thank you again.
Needless to say the car arrived promptly yesterday morning. The gentleman who delivered it called on his way to give me a time. He was very knowledgeable and polite.
Thank you ever so much for your time and effort with this, especially given my countless questions and the circumstances that I landed in with needing the car ASAP etc. I know the lead time was beyond your control however with all you and your teams help the transition has been smooth and faultless. Your knowledge, friendly professionalism and expediency with dealing with questions and arrangements is a true testament to customer service.
Thank you ever so much, the car is exactly as expected. THANK YOU!
Please pass on my thanks to all involved and be sure of my recommendation of 'Your Fleet' etc to friends, family and colleagues : as Gary Dixon did to myself. He can buy the next take-away at work when his referral cheque lands! :-)
Thank you again so much, I will look forward to the next time once this lease has concluded. If there is anything else I can do please drop me a line.
Sorry I didn't get back in touch since I came back from holiday and received the car, it's been manic but I'm really happy with the it and I just wanted to thank you for all your help and hard work, I know you spent a lot of time on this car to get it right and it's very much appreciated! I will certainly recommend you personally and hope to do business in the future!
All the best"
Paul Adams - 1st Fix South
"Hi Sally, Happy New Year.
The car arrived yesterday and all is well. Can you confirm what I need to do in terms of servicing and I think I read in an earlier email about a servicing discount card, can you advise on this please.
Thank you for all your help with the car, I would highly recommend both yourself and your company to others.
Thank you for all your help with the car and the great communication you have given me, i would recommend you and your company to others.
You have helped me out an awful lot, you really have. You were the only person I came across who understood my circumstances. And after these two years are up, I would happily take out another lease through yourself.
You will definitely be my first point of contact throughout these two years.
Thanks again Kevin. You've been truly outstanding.
"Hi David & Vicki,
Firstly, I would like to thank you both for all your time and effort in arranging my new VW vehicle and for having it delivered well before the anticipated delivery date. I would like to say that you both have always been very helpful throughout the ordering and delivery process and have always answered all of my queries very promptly. I was particularly impressed when you learned that the monthly cost of my new vehicle could be reduced by the dealership and your hard work helped pass this saving on to myself. I would also to thank David at Your New Car/Your Fleet for assisting with helping to resolve End of Contract charge issues on return of my old vehicle, saving me a lot of money!
Having been a customer of Your Fleet for nearly 10 years, I would highly recommend you to anyone considering PCH/PCP of a new vehicle!
Many thanks for your help guys. Much appreciated.
Jack Chambers - Managing Consultant, Michael Page Sales
Thank you for that and I have to say you have been excellent!
Having dealt with several other companies recently – you have been the best by far! Couldn’t recommend you highly enough and certainly have pointed a couple of people in your direction already
Yes all went smoothly yesterday I am really pleased with the car it's spot on. Thanks again for sorting everything out everyone from your place has been really helpful especially Laura and Vicki who always kept me updated on how things were going.
Mike Layton - LJJ Associates Ltd
I thought I would drop you a quick line to praise the service I have received in obtaining my new vehicle. This is the 4th Car I have had from your Company in 7 years and Alex always gives me a service second to none. Both he and Vicki were able to source a vehicle to almost my exact specification and provide delivery within 2 weeks together with saving me approximately £150 per month.
The support service I received with regular updates on delivery from Vicki proved invaluable.
I will be recommending Alex to my Brother who is also looking for a vehicle, as I will to other members of my team in my office.
Thanks again for the excellent service. I look forward to arranging my next vehicle in 2016 with Alex.
Stuart Phillips, Director - MyPad Derby
‘If Carlsberg leased cars!’
Many thanks for your help in acquiring our Range Rover Evoque. The transaction, from sourcing the right car to arranging the contracts and delivery was a seamless and enjoyable experience. I will certainly be recommending your company in the very near future.
Andrew Harvey, Managing Director and Independent Financial Adviser - FAC Group
I just wanted to say thank you very much for your patience and help over this vehicle. My experience since dealing with you has been excellent, so much so, I have referred you on to some of my team and clients also. You have given me great customer service and have supplied the vehicles efficiently and cost effectively. The result is just receiving 2 brand new VW’s Golf R’s and a Brand new Touareg. I have no hesitation to recommending your services and business to my friends family and clients. I understand that one of my team has already ordered a vehicle from you.
My vehicles have turned up over the past couple of days and are excellent and will represent my businesses well.
Kirsten, you are an excellent asset to the business, I have no hesitation to recommend you and the company again and again.
I really appreciate all your help.
Thank you once again"
I received my car last week, the delivery went smoothly and exceeded my expectations.
I would like to thank you for all your support together with your colleague Laura, you have handled the entire process professionally and efficiently. In just under 3 weeks I was able to get the car of my choice which I am very pleased with.
I would highly recommend you to anyone as they can be assured to get excellent customer service.
You offered me a very good deal for which I am grateful."
Kirsty Platt - First Choice Formations
"Hi Richard / Laura,
You have been so helpful throughout this process - thank you.
I have recommended your services to another company we deal with and will certainly recommend you to others.
James Watts MRICS MNAEA - Director (Sales) - Robert Watts
Just a quick email to thank you for all your help in sorting my new car. I think you went above and beyond the norm to offer me the various options, you got me a great deal, the car was delivered on time and I would thoroughly recommend you to anyone. It was a pleasure doing business with you and will continue to use you guys for all our car leasing.
Dave B, Warwickshire
Just wanted to put on record my thanks and appreciation for your hard work with getting us this far.
Your communication has always been timely, professional and approachable which has enabled us to reach a point where an offer can be accepted.
I can honestly say that I would not have got this far with Your New Car if it had not been for you personal hard work on this matter. I had two deals that were the same so it was only you that made the difference.
So well done and I hope you can pass this onto your management team as an example of positive feedback for the work that you do.
Amanda Walker CertRP - Operations Director Forde Recruitment Ltd
"To whom it may concern,
I would like to bring to your attention the excellent customer service I have received from this individual.
She has demonstrated high professionalism, patience and give 100% help and assistance even outside office hours.
I believe Abigail to be an asset to your business.
Lynn Webster FBICSc I.C.E - Director LWC (Lynn Webster Consultants Ltd)
May I take the opportunity of offering my sincere appreciation for all the time and effort you have put in over the last few days to resolve my unhappy experience with [name of finance company removed]. It was becoming extremely stressful for me and you completely took the heat out of what was becoming a rather unpleasant situation.
I cannot thank you enough for not only sorting everything out but for being so charming and understanding throughout the process.
Perhaps this is the reason that I have stayed a customer of Your Fleet over the last 12 years and am sure will continue to do so as well as continuing to recommend you to friends and work colleagues. You deliver and exceed customer expectations, always prepared to do that bit extra for your customers. And I only have one car every 3 years so cannot say it has any great financial benefit to the business.
JUST GREAT CUSTOMER CARE AND SUPPORT AT ALL TIMES
"Kirsten has been extremely helpful in brokering the deal for me and answering the ridiculous amount of questions I have asked her so I would like to leave some positive feedback with someone if possible"
Susanna Gilmartin - Partner - Thomson Snell & Passmore
I asked Abi to pass your contact details to me, because I wanted to write to you to let you know what an absolute pleasure she has been to deal with.
I have just arranged the second lease hire with your Company having had such a positive experience with my first lease hire. I had dealings on both occasions with Abi and she is a real credit to your organisation. She is always extremely helpful, quick, friendly and as I said before a pleasure to deal with. On both occasions she has made what could be an extremely stressful process a very positive one.
Your company provides an excellent service and people such as Abi will no doubt ensure that we keep coming back as I have done and no doubt will in three years time.
Gulsharan Sall - Parliamentary Assistant to John Cryer Member of Parliament for Leyton and Wanstead
Your New Car limited have been excellent and made my dream of driving a superb new car come true. The company’s staff are so professional and committed that it has been a wonderful experience liaising with them. From my first contact to the delivery of the car the staff have been amazing and very helpful.
The staff have shown outstanding customer skills which I have never seen from a company or organisation before. Buying or leasing a car would normally be a stressful time but not on this occasion. I would recommend to anyone thinking about leasing to contact Your New Car – they will find the company to be highly professional with amazing customer skills from the staff and over all they will enjoy an excellent and outstanding service.
Mark Rzedzian - Business Development Manager - Harley-Davidson Insurance Services
I have taken delivery of a Mercedes E-Class Coupe SE today and I just wanted to let you know that whilst I am really pleased with the car, I am also very pleased with the service I received from Suanu. Not only did Suanu explain everything in detail for me, he also went the extra mile in making recommendations for the best way for me to get rid of my old car. In this day an age it is difficult to buy something and have faith in the company/person you are dealing with, however I found that Suanu and YourFleet have provided a fantastic deal and service.
Ian McCaig - MBC Recruitment
Just a quick email in response to a letter I received today. I have with been with Yourfleet since 2006 and have nothing but good things to say about your company and the service provided. As you can imagine I get a lot of emails from car lease companies and I wouldn't consider going anywhere else.
Alex Ling who I've dealt with for many years now is nothing short of brilliant - he has taken the time to get to know me and the type of cars that interest me and its down to his hard work and personal service that I will keep coming back.
Everyone else that I have spoken to on the phone or by email from Yourfleet are great and I would have no hesitation in recommending your company to anyone.
Karen Harmer - Melbourne Construction
I am the buyer for a Holding Company that has many diverse subsidiary companies within the group. That can make our requirements rather complex. It also takes attention to detail when having to deal with several companies, to ensure that paperwork is correct.
I am constantly contacted by car leasing providers, but am never tempted to jump ship, as I am entirely confident that Yourfleet always fight for the best deal and the customer service is second to none.
My good fortune has been having Suanu assigned to look after our group of companies. He is proactive, professional and has exemplary customer service skills.
We can be a tricky customer and often request several quotes and re-quotes to ensure we have considered all options available, but no request is ever a problem for Suanu. His response is always swift and his disposition always cheery.
We encountered an immediate problem with a recent delivery and the after care service provided by Suanu was exceptional. A mechanic was sent out immediately to carry out diagnostic testing and as a problem was identified the car was returned to the dealership. A hire car was arranged the same day, to ensure we were not left without a vehicle until the dealership resolved the problem. This is where some fleet companies would let you down as it is only when problems arise after the deal has been done and contracts have been signed that you get to see just how much you are valued as a customer.
I cannot praise Yourfleet enough and Suanu in particular. I would have no hesitation whatsoever recommending this company.
I write to express my gratitude and appreciation for your assistance in acquiring my new vehicle.
I initially approached 'Yourfleet' because I had some dealings with them in the past. I also approached some of your competitors at the same time, but found that your rates were amongst the most competitive and more importantly that the deals offered by other companies were not quite as they seemed.
In my dealings with you I found that I could trust you and rely on your support. I genuinely felt that you would always do whatever you could to help and you always returned my calls promptly and kept me fully informed of any developments throughout the process.
I would therefore have no hesitation in recommending you to anyone who was looking to get a new car.
I am writing to you in praise of the outstanding service I have received from Abigail and Laura in relation to the lease of my new car. Their service, negotiation on price and patience has been first class. I counted today there has been just short of 90 e-mails and numerous phone calls since I initially made an enquiry. Nothing seemed to be too much trouble and I am now recommending your deals to my colleagues at my company. If only customer service was like this with all companies I dealt with.
I look forward to taking delivery of my new car next Tuesday.
I had previously leased with ‘YourFleet’ but my last car I had arranged through 'Another Broker' - (name removed), and it was a disaster from start to finish, mainly due to the inefficiencies of the broker. YourFleet and Laura and Abigail have restored my faith.
I look forward to recommending colleagues of mine to ‘YourFleet’.
My Audi has been delivered and I'm very pleased with it. Thank you both for your tireless work in initially getting me the deal then sorting out all the snagging problems to get me to the point of delivery.
Thanks for all your help and I will recommend you to my friends and business associates."
It seems to me that competition is getting pretty fierce in this market! Anyhow, I really appreciate you doing this. Very much appreciated indeed.
I have the email from Natalie about the order. Very prompt indeed.
All-in-all, this is what I call 5-star service, I shall certainly recommend YourFleet to family/friends given the very good experience I have had with YourFleet over the last 6 years. Thanks again!"
I was extremely satisfied with the service I have received from your company, right from placing my order up to receipt of the vehicle.
I wouldn't hesitate in recommending the your company to work colleagues and friends and look forward to receiving the same high standard of service when I next order a vehicle."
Just wanted to say a big thank you for all your help with my car, you have been great throughout!"
I am delighted once again with the level of service you have supplied.. second to none !! Your customer service skills are fabulous.... My professional background is in training sales staff, so I know !!
Dave is on his way home from work now so I will forward this document to him and ensure it is signed and scanned tomorrow morning. I am very happy with the choice of vehicle we have decided on, thank you once again."
I Just wanted to thank you for the great service offered by Your Fleet and your supplying dealer.
As you can see the car looks lovely and for £264 a month including Vat for the GT Diesel, I can’t believe the value.
The car turned up at 7.30am which fitted into my schedule perfectly and the delivery driver was excellent.
Thanks again and please feel free to share my recommendation to anyone you please, I can’t thank you all enough!"
Mark Stewart, ACMI National Account Manager, The Automated Building Controls Group
Just thought I’d drop you a line to let you know my new car arrived safely today, and to thank you for all your help and assistance.
I felt the service you provided was excellent and would have no hesitation recommending yourself and YourFleet to anyone looking for a new vehicle. Thanks again."
As you know I picked up my car on Tuesday and everything was exactly as I expected. I'd just like to thank you for your excellent customer service. I had been looking for a car for almost 3 months when I spoke to you on the Saturday. It is no coincidence that by the Tuesday after that we had reached an agreement and I had placed an order for a brand new Tiguan - this was definitely a result of how attentive you were and the efforts you made to keep in regular contact with me. You also went above and beyond by ensuring the garage gave me mats with the car which I appreciate. I am very pleased with the service I have received from Yourfleet and will certainly be recommending it to my friends and colleagues.
Thank you for your support and please make sure you pass this email on to your manager."
Brian Tregea - Principal Consultant, Business Transformation Services EMEA Hub, SAP UK and Ireland
Thank you for your letter and my new Accident Management Card.
As per your letter, I would like to make a comment regarding the service provided by your team to arrange my new lease for me.
I would like to express my thanks to you and your team particularly Abigail in sourcing and delivering my new vehicle and the new lease at a very competitive rate. Abigail was a pleasure to work with and was friendly, professional and extremely helpful throughout the entire process and also helped to resolve a VAT error caused by the dealer.
The new vehicle was delivered this week and it is fabulous.
My thanks also to the admin team (Nathalie Matthewman etc) who managed the contract and delivery process.
This is my second vehicle lease with Yourfleet and I would happily recommend your service to family, friends and colleagues."
Daniel Calvert - The Works Recruitment
"I ordered a car with Yourfleet back in January of this year and I am pleased to say that I will be taking delivery of the vehicle next Tuesday.
Upon contacting your company I started to deal with one of your Sales Consultants, Lewis Nowell, who I have to say has been exemplary all the way throughout the process. I was unsure as to what vehicle to get due to company car tax and my budget, and he gave me nothing but sound, factual advice. I must admit, I am not the easiest of customers to deal with as I do tend to swap and change my mind, but Lewis has been nothing but professional and friendly. He also managed to beat the competition hands down with the rates getting me a great deal on my chosen car.
Furthermore, your back of office assistance has been superb. Kaley Howland has been equally as good as Lewis, responding quickly to any questions or queries I have had right up until today when she confirmed a delivery date (which was promptly followed by a call from Lewis making sure I was happy!).
I am in the recruitment business and know that finding good staff such as Lewis and Kaley can be very difficult indeed. Your business, like mine, is all about the people that work for you. Giving great customer service so you get repeat business and recommendations.
On this note, I would just like to pass on my sentiments about your staff directly to you. You have a couple of 'keepers' there and I hope they do well."
"I just wanted to let everyone know what a great service I received from the team at YourFleet. Russell was always helpful and spent a lot of time exploring a sale opportunity, and in his absence both the girls Lucy and Kaley were absolutely great and always totally charming and helpful. Thank you very much."
"Thanks for the details I will ensure that everything is with the car on collection. I would like to add it has been refreshing and comforting to have your support during the duration of the contract. You have always been quick to respond and always most helpful. This is not a virtue normally found in today's business dealing. I sincerely thank you for that."
"I was given your email address and told you are the person to contact if I had any comments, which I do. I called YourFleet on Thursday just regarding some general leasing questions as I haven't done it before and was put through to your sales team. I think the chaps name was Lee or Liam, but I have spoken to countless people so could be wrong. I was given the usual sales pitch, however as I need a car on the road a fair bit, my main concern was with issues such as warranty and maintenance. Your salesperson didn't seem to be giving me a lot of insight and so transferred me through to Kaley, I believe her name was."
I have to say, I was particularly blown away with the knowledge this lady had and how easy she made it all sound. she was extremely friendly and professional and answered all of my questions without hesitation and even gave good insight into things I had not previously considered. I would not normally send an email or letter to give feedback, however I had to make an exception this time. If I could also say, I was in two minds as to whether or not leasing was a good idea, but after the conversation I had with her I would have no qualms in doing so. I would have thought that someone who is as confident on the telephone would actually have been in sales, which I thought she was, until she corrected me and said she works in your Customer Services department.
She is a credit to your company without a doubt and after just one telephone conversation, I am sure she will go far and it's a shame there aren't as many out there who can leave such an impression. I do have my own contracting company and if I was to come across such people, I would without doubt offer employment to them. Many thanks."
"I have recently been a customer of YourFleet and was compelled to send some positive feedback on the truly fantastic service I received. The representative handling my custom possesses outstanding customer service skills and this enabled him to deliver much more than I expected. One of the great things about my experience with YourFleet was how down-to-earth and understanding the representative was. Of course he was professional and efficient, but he really listened to what I needed and remained friendly and available throughout. I am genuinely thankful that my friend recommended YourFleet to me - I am one very happy customer and will be recommending them to anyone I meet!"
Andrea Morrison - Rockware Glass Ltd
"Running a fleet of 85 vehicles, it is important that I deal with fleet providers who operate to very high standards. When I first met with YourFleet I already had two incumbent suppliers and saw them as an addition which could bring some added value and strengthen my fleet provider options.
During the last year, YourFleet have set the standard for fleet providers to Rockware Glass with excellent service levels and cost reductions. The partnership that has developed between ourselves and YourFleet over the last year has led to an excellent 'win-win' working relationship."
"I am a novice when it comes to car leasing, but was recommended YourFleet by a work colleague who used your services a couple of years ago, so I enquired what my options would be. I initially dealt with Andy Gosling who I must say was extremely helpful, professional and could not do enough for me. Andy explained everything to me and, once I decided on a make and model of car, he sent a number of quotes. Being a novice I decided to compare these quotes with other leasing companies. As it was an Audi I had decided to lease, I tried Audi direct and I am pleased to say that no other leasing company or Audi direct came near the quotes Andy had supplied - which I was pleased about, as I was only too pleased to deal with YourFleet.
Once we finalised the car and specification I was passed over to Vicky Chadwick to arrange the leasing finance aspect. Again, I found Vicky to be very helpful, professional and polite, and arranging the finance was completely no hassle. Vicky kept me fully informed as to every aspect of what to expect next and when the car was proposed to arrive. I was also kept fully informed as to delivery dates, car arrived in tip top condition as I was told it would on the exact date proposed.
I can honestly say its been a pleasure dealing with YourFleet and I would definitely recommend them to anyone considering leasing a vehicle and I have already done. I will definitely be back to do business when this lease comes to an end. Well done Andy and Vicky - keep up the good work."
"Just to say thank you for all YourFleet's efforts with the recent lease of the Renault Megane. The whole process from beginning to end was smooth and well handled and the date of delivery given was duly met. I am more than happy with the car so thanks once again for all your endeavours."
Richard Price - Dyfed Steels Ltd
"We have used YourFleet Ltd to source our contract hire vehicles for the last two years and have found their service and support to be excellent. We would have no hesitation in recommending them to anyone as a high quality supplier of vehicles."
Peter Watson - Database Direct
"Many thanks for getting in touch, I appreciate the follow up. Everything is fine, we now have the vehicle and as far as I know there are no problems with it. With regard to the service we have received from yourselves, I am delighted to say I have been very satisfied. You must take the credit for this Hazel because you have, at all times, provided us with the highest level of support. We will certainly contact your company again as and when the need arises."
Louise O'Neill - York Consulting
"YourFleet provided me with an excellent service and I was very pleased with their determination and speed to find me a vehicle within my budget. I found them very approachable and trustworthy, which was a relief after having had to deal with car dealers and other finance companies. They were very good at keeping me informed of delivery details and even though the person responsible for my order changed within YourFleet a couple of times, the service I received did not. The delivery date was honoured and I was impressed with the care taken to check everything was OK with the car after I received it."
Chris Whitmore - Whitmores Ltd
"Yes, everything is fine with the Land Rover. Delivery went smoothly, as did delivery of the BMW X5 and, Yes, the service from YourFleet was first class. As for the price, that was the reason I came back to you for the second car as I found you to be very competitive. Also, thanks for helping me sort out Trackers and private plates with the dealers."
"The service I received from YourFleet, in particular Hazel Madoc-Sutton was superb. I was kept informed at all times throughout the procurement process by telephone, e-mail and fax with the end product been the exact car to my desired specification, at an excellent price with a tailored financial package. I would have no hesitation in recommending YourFleet to friends and colleagues. Once again many thanks."
Jerrod Wetherill - EvolutionDB Ltd
"We found the staff at YourFleet extremely friendly and very willing to help us in all our queries regarding not only the lease of the vehicle but also regarding the vehicle details and specification itself. The financial details of the lease are the best that we could possibly find and having looked at many other companies I have found YourFleet the best not only on price but on the equally important part - customer service."
"Before turning to YourFleet - I tried a number of other companies - but none could match you on price for the car I wanted. After placing the initial order with you, which was a simple process, everything went smoothly and I was given regular updates on the progress.
There was a slight delay in delivery of the vehicle but this was down to the manufacturer and out of your control - even so - I was still kept informed on the revised dates. The delivery went smoothly on the day as promised and so far the vehicle has lived up to all its expectations.
I can honestly say I would use the company again and would have no hesitation in recommending you to others. A first class service from start to finish."
"You first impressed me with your tenacity in getting the most competitive deal. I had spoken to more companies than I care to remember, each of them content with providing me with a "take it or leave it" quote. You, on the other hand were prepared to work at it to give me the best deal. Once we had agreed, you took me through the process smoothly. My calls were always returned and I was constantly kept up to date with developments. The fact that I'm a private customer was not an issue - I feel I was given the attention I would expect had the order been a large one."
Kevin Patterson - NetDec Limited
"We received excellent advice from YourFleet. The prices were so competitive that we cancelled our order from a main dealership. We were kept informed about the progress of our order, which I feel is important.
The team had a great knowledge and provided a quality service throughout, so look forward to ordering more vehicles in the future."
"Having received appalling service from another leasing company I was hesitant to try again. However, YourFleet's professional approach and commitment to their customer has now restored my belief in leasing companies.
Staff are efficient, friendly and take a keen interest in what the customer wants. The process used has a no hassle feel for the customer and is user friendly with no mountains of paperwork to complete. Definitely a smooth operator."
Edwin Ross - Solicitor
"I had previously used contract hire but never had I used a broker. YourFleet stands out for care, commitment and service in sourcing the best deals available.
The knowledge and advice imparted in relation to various vehicles in my 'wish list' was most helpful in making my choice of vehicle and then the 12 month deal on my new Jaguar was well priced and gave me the short term commitment that suited my purpose at this time.
The paper chase and administration was first class and the help I received when I needed to bring my delivery date forward with only short notice was exemplary. If you keep performing so well then you should soon be a nationally known company."
A C Whitmore - TSC Autopoint
"I have no hesitation in recommending YourFleet. We recently sourced vehicles through YourFleet, the account management was excellent, we were informed of developments at all of the key stages in the process. The contact with both the supplying dealer and us the customer was in time and informed.
The delivery of the vehicles happened without delay and the service received on handover was professional . Timely contact was made following delivery, in order to confirm all was okay. As you would expect the vehicles were delivered in excellent condition, and exactly to the specification ordered.
In terms of pricing, it is our objective to find the very best quality product, at the most commercially competitive price, this was fully achieved with yourfleet. It really is the detail of providing excellent customer service that matters, these guys have got it right! We look forward to sourcing further vehicles from YourFleet."
Peter Saunders - Highbank Precision Engineering
"I took delivery of my new Jaguar, last Thursday and must say that it is the easiest and most pleasant vehicle purchase that I have ever made. Being a high mileage user, I have tired of losing thousands of pounds upon resale of my vehicles and have continually tried all sorts of ways of minimising the loss including the purchase of second-hand vehicles.
However, nothing beats the feeling and peace of mind of a new vehicle and this is where you have really excelled. No other company or dealer offered me a 12 month deal. This means that the payments I make are less than the depreciation that I would experience over the 12 months.
Not only that, but I did not have to trawl a dozen dealers or finance companies and the car was delivered to my door at a time convenient to me and I can change in 12 months using the same pain free process!"
Rupert Sayer - Exporta Group
"YourFleet provided a professional service throughout, right up to delivery and drop-off. The rates were the most competitive we could find too. I would recommend YourFleet to anyone wanting to lease or hire an executive or sports car."
"I was extremely impressed with every aspect of the service I received from YourFleet. Of all the lease companies that I made enquiries with, not only did they offer the lowest price, they were also the most committed to finding the vehicle I wanted, in the timescales that I needed it.
Throughout the entire ordering process they were very helpful, friendly and consistently did everything they promised. I have already recommended them to friends and colleagues. Their turnaround time for quotations should be a lesson to many of their competitors."
Lindsay Adams - Syner-Med (Pharmaceutical Products) Ltd
"Not only did YourFleet excel in the search for our new company car, provide us with good, competitive rates and deal with our order in an efficient, professional manner, the after service has been faultless as well."
Spencer Prewett - The Centre for Technology Excellence
"I just wanted to drop you a quick line with regard to the process through to receiving my new vehicle. I was very satisfied with the level of service I received from you and the team and I felt that I have been well informed throughout the process. I appreciate you had difficulties with my original order but again the service I received from you made that process far less painful than it could have been. This is in particular regards to the fact that you presented me with a problem but were prepared to offer a few potential solutions. This to me is a key strength in your service delivery as it enabled me to make an informed decision about what the next course of action should be. Furthermore, the final order that I submitted was dealt with professionally, promptly and with full communication of when my vehicle would arrive. I am extremely grateful to you for the manner in which you have handled my order and look forward to speaking with you soon when we plan our car show with the team in Leeds."
Alan Powell - Ramsden Barrett Architects
"Having decided that leasing a car was in my best interests, I embarked on the seemingly endless task of surfing the net to find a lease company that would provide me with the best available to suit my budget. My decision to use YourFleet was directly as a result of visiting your website and seeing the excellent deals that you had on offer, which in my opinion far exceeded those of other companies whose sites I had visited.
The service that YourFleet and in particular you have provided me has been excellent and as such I will have no hesitation to use you again when the lease on my car comes to an end and I am looking to start another one. Further to this, I would have no hesitation in recommending you to others."
Graham Thomas - Database Direct
"Just thought I would let you know that the car delivery went fine on Wednesday - very efficient and I'm delighted with the car. I've been very impressed with the service from YourFleet... You stuck with my repeated requests for information and achieved the price I needed to tie up the deal. Having tried many other vehicle leasing companies, you stand out from the crowd by a long way."
Paul Fleury - HIS Business Continuity
"The car is great, delivered when agreed and the monthly rental price was competitive with other quotes received. Your customer service has been top class with no enquiry to small, always helpful you give the impression you like your job."