Welcome to Your New Car Ltd

Hi David & Vicki,
Firstly, I would like to thank you both for all your time and effort in arranging my new VW vehicle and for having it delivered well before the anticipated delivery date. I would like to say that you both have always been very helpful throughout the ordering and delivery process and have always answered all of my queries very promptly. I was particularly impressed when you learned that the monthly cost of my new vehicle could be reduced by the dealership and your hard work helped pass this saving on to myself. I would also to thank David at Your New Car/Your Fleet for assisting with helping to resolve End of Contract charge issues on return of my old vehicle, saving me a lot of money!
Having been a customer of Your Fleet for nearly 10 years, I would highly recommend you to anyone considering PCH/PCP of a new vehicle!
Many thanks for your help guys. Much appreciated.
Kind regards

John Evans

To whom it may concern,
I would like to bring to your attention the excellent customer service I have received from this individual.
She has demonstrated high professionalism, patience and give 100% help and assistance even outside office hours.
I believe Abigail to be an asset to your business.
Regards

Amanda Walker CertRP - Operations Direct

Charlotte,
Just wanted to put on record my thanks and appreciation for your hard work with getting us this far.
Your communication has always been timely, professional and approachable which has enabled us to reach a point where an offer can be accepted.
I can honestly say that I would not have got this far with Your New Car if it had not been for you personal hard work on this matter. I had two deals that were the same so it was only you that made the difference.
So well done and I hope you can pass this onto your management team as an example of positive feedback for the work that you do.

Dave B, Warwickshire

Hello Kevin & Hayley,
The car arrived early this morning, and looks great. To be honest I thought the car would look great, but I was a lot more happy with the help you both gave me from start to finish.
You kept me informed all the way and answered my million questions.
I will recommend your company to who ever needs a car next.
Again, massive thank you.
Many thanks

Christian Oshodin

Hi Sally
Sorry I didn't get back in touch since I came back from holiday and received the car, it's been manic but I'm really happy with the it and I just wanted to thank you for all your help and hard work, I know you spent a lot of time on this car to get it right and it's very much appreciated! I will certainly recommend you personally and hope to do business in the future!
All the best

Harry Thirsk

Richard,

I hope you are well.

I just wanted to share some feedback about Kim.

I finally ordered my new car today and from the start to finish Kim has been fantastic.

She has been an absolute professional throughout. Polite, but totally personable and clearly a real character! She has gone the extra mile to make sure I got the deal I wanted and nothing was too much. She was also very good at setting my expectations and keeping me up to date.

Kim is the reason I went with YourNewCar Ltd nevermind the great deal she found me.

She is credit to your business and good people are hard to find nowadays. Don't let her escape or give her a reason to want to!

You clearly have a good recruitment process as everyone I have dealt with at your company have been fantastic. I can't recommend Kim or any of the other guys I have spoken to highly enough.

I wish you and the business every success as customer service this good is very hard to find!

Kind Regards

Conrad Langley

Dear Abi,
May I take the opportunity of offering my sincere appreciation for all the time and effort you have put in over the last few days to resolve my unhappy experience with [name of finance company removed]. It was becoming extremely stressful for me and you completely took the heat out of what was becoming a rather unpleasant situation.
I cannot thank you enough for not only sorting everything out but for being so charming and understanding throughout the process.
Perhaps this is the reason that I have stayed a customer of Your Fleet over the last 12 years and am sure will continue to do so as well as continuing to recommend you to friends and work colleagues. You deliver and exceed customer expectations, always prepared to do that bit extra for your customers. And I only have one car every 3 years so cannot say it has any great financial benefit to the business.
JUST GREAT CUSTOMER CARE AND SUPPORT AT ALL TIMES
Thank you

Lynn Webster FBICSc I.C.E - Director LWC

Hi Suanu,
I received my car last week, the delivery went smoothly and exceeded my expectations.
I would like to thank you for all your support together with your colleague Laura, you have handled the entire process professionally and efficiently. In just under 3 weeks I was able to get the car of my choice which I am very pleased with.
I would highly recommend you to anyone as they can be assured to get excellent customer service.
You offered me a very good deal for which I am grateful

Shabbar Juma

Hi Richard,
I thought I would drop you a quick line to praise the service I have received in obtaining my new vehicle. This is the 4th Car I have had from your Company in 7 years and Alex always gives me a service second to none. Both he and Vicki were able to source a vehicle to almost my exact specification and provide delivery within 2 weeks together with saving me approximately £150 per month.
The support service I received with regular updates on delivery from Vicki proved invaluable.
I will be recommending Alex to my Brother who is also looking for a vehicle, as I will to other members of my team in my office.
Thanks again for the excellent service. I look forward to arranging my next vehicle in 2016 with Alex.
Best Regards

Mike Layton - LJJ Associates Ltd