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Dear Abi, May I take the opportunity of offering my sincere appreciation for all the time and effort you have put in over the last few days to resolve my unhappy experience with [name of finance company removed]. It was becoming extremely stressful for me and you completely took the heat out of what was becoming a rather unpleasant situation. I cannot thank you enough for not only sorting everything out but for being so charming and understanding throughout the process. Perhaps this is the reason that I have stayed a customer of Your Fleet over the last 12 years and am sure will continue to do so as well as continuing to recommend you to friends and work colleagues. You deliver and exceed customer expectations, always prepared to do that bit extra for your customers. And I only have one car every 3 years so cannot say it has any great financial benefit to the business. JUST GREAT CUSTOMER CARE AND SUPPORT AT ALL TIMES Thank you

To whom it may concern, I would like to bring to your attention the excellent customer service I have received from this individual. She has demonstrated high professionalism, patience and give 100% help and assistance even outside office hours. I believe Abigail to be an asset to your business. Regards

Charlotte, Just wanted to put on record my thanks and appreciation for your hard work with getting us this far. Your communication has always been timely, professional and approachable which has enabled us to reach a point where an offer can be accepted. I can honestly say that I would not have got this far with Your New Car if it had not been for you personal hard work on this matter. I had two deals that were the same so it was only you that made the difference. So well done and I hope you can pass this onto your management team as an example of positive feedback for the work that you do.

Suanu, Just a quick email to thank you for all your help in sorting my new car. I think you went above and beyond the norm to offer me the various options, you got me a great deal, the car was delivered on time and I would thoroughly recommend you to anyone. It was a pleasure doing business with you and will continue to use you guys for all our car leasing. With regards

Hi Richard / Laura, You have been so helpful throughout this process - thank you. I have recommended your services to another company we deal with and will certainly recommend you to others. Kind Regards

Hi Suanu, I received my car last week, the delivery went smoothly and exceeded my expectations. I would like to thank you for all your support together with your colleague Laura, you have handled the entire process professionally and efficiently. In just under 3 weeks I was able to get the car of my choice which I am very pleased with. I would highly recommend you to anyone as they can be assured to get excellent customer service. You offered me a very good deal for which I am grateful

Dear Kirsten, I just wanted to say thank you very much for your patience and help over this vehicle. My experience since dealing with you has been excellent, so much so, I have referred you on to some of my team and clients also. You have given me great customer service and have supplied the vehicles efficiently and cost effectively. The result is just receiving 2 brand new VW’s Golf R’s and a Brand new Touareg. I have no hesitation to recommending your services and business to my friends family and clients. I understand that one of my team has already ordered a vehicle from you. My vehicles have turned up over the past couple of days and are excellent and will represent my businesses well. Kirsten, you are an excellent asset to the business, I have no hesitation to recommend you and the company again and again. I really appreciate all your help. Thank you once again

Dear Richard, ‘If Carlsberg leased cars!’ Many thanks for your help in acquiring our Range Rover Evoque. The transaction, from sourcing the right car to arranging the contracts and delivery was a seamless and enjoyable experience. I will certainly be recommending your company in the very near future. Kind Regards

Hi Richard, I thought I would drop you a quick line to praise the service I have received in obtaining my new vehicle. This is the 4th Car I have had from your Company in 7 years and Alex always gives me a service second to none. Both he and Vicki were able to source a vehicle to almost my exact specification and provide delivery within 2 weeks together with saving me approximately £150 per month. The support service I received with regular updates on delivery from Vicki proved invaluable. I will be recommending Alex to my Brother who is also looking for a vehicle, as I will to other members of my team in my office. Thanks again for the excellent service. I look forward to arranging my next vehicle in 2016 with Alex. Best Regards

Hi Richard, Yes all went smoothly yesterday I am really pleased with the car it's spot on. Thanks again for sorting everything out everyone from your place has been really helpful especially Laura and Vicki who always kept me updated on how things were going. Regards

Hi David, Thank you for that and I have to say you have been excellent! Having dealt with several other companies recently – you have been the best by far! Couldn’t recommend you highly enough and certainly have pointed a couple of people in your direction already Thanks

Hi David & Vicki, Firstly, I would like to thank you both for all your time and effort in arranging my new VW vehicle and for having it delivered well before the anticipated delivery date. I would like to say that you both have always been very helpful throughout the ordering and delivery process and have always answered all of my queries very promptly. I was particularly impressed when you learned that the monthly cost of my new vehicle could be reduced by the dealership and your hard work helped pass this saving on to myself. I would also to thank David at Your New Car/Your Fleet for assisting with helping to resolve End of Contract charge issues on return of my old vehicle, saving me a lot of money! Having been a customer of Your Fleet for nearly 10 years, I would highly recommend you to anyone considering PCH/PCP of a new vehicle! Many thanks for your help guys. Much appreciated. Kind regards

Hi Kevin, You have helped me out an awful lot, you really have. You were the only person I came across who understood my circumstances. And after these two years are up, I would happily take out another lease through yourself. You will definitely be my first point of contact throughout these two years. Thanks again Kevin. You've been truly outstanding. Kind regards

Hi Sally Sorry I didn't get back in touch since I came back from holiday and received the car, it's been manic but I'm really happy with the it and I just wanted to thank you for all your help and hard work, I know you spent a lot of time on this car to get it right and it's very much appreciated! I will certainly recommend you personally and hope to do business in the future! All the best

Hi Sacha, Needless to say the car arrived promptly yesterday morning. The gentleman who delivered it called on his way to give me a time. He was very knowledgeable and polite. Thank you ever so much for your time and effort with this, especially given my countless questions and the circumstances that I landed in with needing the car ASAP etc. I know the lead time was beyond your control however with all you and your teams help the transition has been smooth and faultless. Your knowledge, friendly professionalism and expediency with dealing with questions and arrangements is a true testament to customer service. Thank you ever so much, the car is exactly as expected. THANK YOU! Please pass on my thanks to all involved and be sure of my recommendation of 'Your Fleet' etc to friends, family and colleagues : as Gary Dixon did to myself. He can buy the next take-away at work when his referral cheque lands! :-) Thank you again so much, I will look forward to the next time once this lease has concluded. If there is anything else I can do please drop me a line. Mart

Hello Olivia and Kevin Not had a chance to say a big thank you to you both for looking after our order! We've had the car for a month now and in love with it! Hope you are both well and thank you again. Kind Regards

Hello Noel, I received a letter via the post just recently which has given me an opportunity to feedback about your company. I am on my second contractual agreement after leasing a Citreon C4 and now a Nissan Qashqui with your company. Its mainly David Bray who has dealt with me and my leasing agreement. I think it worth mentioning the professionalism and the over and above mindset that David has had to support me as a customer. There was an issue with Citreon C4 when the vehicle was been returned and he resolved the situation and managed the transition of vehicles in a fantastic manner. I plan to stay leasing with your company for many years to come. This is due to the quality vehicles i have recieved, the financial agreement and also the manner of your staff particularly David as he is the big reason why I have renewed with you. I do believe feedback is helpful positive or negative Many thanks for your time

Hello Suanu, Just a quick line to say the Audi has arrived and the BMW was collected this morning. Many thanks for all your help with this, I was I am sure not your easiest customer and changing my mind on the A6 to go for the S4 would not have made your task any easier but it was the right choice and I am delighted with the S4. You helped and advised from start to finish and nothing was too much trouble, I would personally recommend you and your fleet to anyone and would not hesitate in using your company for my next car. Regards

Hi Kevin, I just wanted to say a huge thank you for all the hard work you put into securing the car for me. The service you gave me was second to none and I would recommend you to anyone looking for a car. The car is amazing and everything I wanted. Regards

Hi Kevin, Just wanted to say thanks again for all your help. Sorry about all the questions I ended up asking I was just a bit apprehensive never having leased a car before. I have to say the service you provided was excellent and your quick replies to my e-mails was much appreciated. Thanks again!

Good afternoon, I am just writing this email to let you know how greatly satisfied I am with the service I have been provided with by Suanu Lebari. Never before have I received such professional and outgoing service. Suanu was understanding and got things done as soon as he could. I am very impressed with the company as a whole and will be recommending to anyone I know who is looking to go down this route of finance. Once again thank you for the opportunity and thank you for having such well-mannered and well-trained staff. Many thanks

Hello Kevin & Hayley, The car arrived early this morning, and looks great. To be honest I thought the car would look great, but I was a lot more happy with the help you both gave me from start to finish. You kept me informed all the way and answered my million questions. I will recommend your company to who ever needs a car next. Again, massive thank you. Many thanks

Richard, I hope you are well. I just wanted to share some feedback about Kim. I finally ordered my new car today and from the start to finish Kim has been fantastic. She has been an absolute professional throughout. Polite, but totally personable and clearly a real character! She has gone the extra mile to make sure I got the deal I wanted and nothing was too much. She was also very good at setting my expectations and keeping me up to date. Kim is the reason I went with YourNewCar Ltd nevermind the great deal she found me. She is credit to your business and good people are hard to find nowadays. Don't let her escape or give her a reason to want to! You clearly have a good recruitment process as everyone I have dealt with at your company have been fantastic. I can't recommend Kim or any of the other guys I have spoken to highly enough. I wish you and the business every success as customer service this good is very hard to find! Kind Regards