Welcome to Your New Car Ltd

To whom it may concern,
I would like to bring to your attention the excellent customer service I have received from this individual.
She has demonstrated high professionalism, patience and give 100% help and assistance even outside office hours.
I believe Abigail to be an asset to your business.
Regards

Amanda Walker CertRP - Operations Direct

Richard,

I hope you are well.

I just wanted to share some feedback about Kim.

I finally ordered my new car today and from the start to finish Kim has been fantastic.

She has been an absolute professional throughout. Polite, but totally personable and clearly a real character! She has gone the extra mile to make sure I got the deal I wanted and nothing was too much. She was also very good at setting my expectations and keeping me up to date.

Kim is the reason I went with YourNewCar Ltd nevermind the great deal she found me.

She is credit to your business and good people are hard to find nowadays. Don't let her escape or give her a reason to want to!

You clearly have a good recruitment process as everyone I have dealt with at your company have been fantastic. I can't recommend Kim or any of the other guys I have spoken to highly enough.

I wish you and the business every success as customer service this good is very hard to find!

Kind Regards

Conrad Langley

Hello Suanu,
Just a quick line to say the Audi has arrived and the BMW was collected this morning.
Many thanks for all your help with this, I was I am sure not your easiest customer and changing my mind on the A6 to go for the S4 would not have made your task any easier but it was the right choice and I am delighted with the S4.
You helped and advised from start to finish and nothing was too much trouble, I would personally recommend you and your fleet to anyone and would not hesitate in using your company for my next car.
Regards

Paul Adams - 1st Fix South

Hi Kevin,
I just wanted to say a huge thank you for all the hard work you put into securing the car for me.
The service you gave me was second to none and I would recommend you to anyone looking for a car.
The car is amazing and everything I wanted.
Regards

Susan Walker

Dear Abi,
May I take the opportunity of offering my sincere appreciation for all the time and effort you have put in over the last few days to resolve my unhappy experience with [name of finance company removed]. It was becoming extremely stressful for me and you completely took the heat out of what was becoming a rather unpleasant situation.
I cannot thank you enough for not only sorting everything out but for being so charming and understanding throughout the process.
Perhaps this is the reason that I have stayed a customer of Your Fleet over the last 12 years and am sure will continue to do so as well as continuing to recommend you to friends and work colleagues. You deliver and exceed customer expectations, always prepared to do that bit extra for your customers. And I only have one car every 3 years so cannot say it has any great financial benefit to the business.
JUST GREAT CUSTOMER CARE AND SUPPORT AT ALL TIMES
Thank you

Lynn Webster FBICSc I.C.E - Director LWC

Hi Richard / Laura,
You have been so helpful throughout this process - thank you.
I have recommended your services to another company we deal with and will certainly recommend you to others.
Kind Regards

Kirsty Platt - First Choice Formations

Dear Kirsten,
I just wanted to say thank you very much for your patience and help over this vehicle. My experience since dealing with you has been excellent, so much so, I have referred you on to some of my team and clients also. You have given me great customer service and have supplied the vehicles efficiently and cost effectively. The result is just receiving 2 brand new VW’s Golf R’s and a Brand new Touareg. I have no hesitation to recommending your services and business to my friends family and clients. I understand that one of my team has already ordered a vehicle from you.
My vehicles have turned up over the past couple of days and are excellent and will represent my businesses well.

Kirsten, you are an excellent asset to the business, I have no hesitation to recommend you and the company again and again.
I really appreciate all your help.
Thank you once again

Andrew Harvey, Managing Director and Ind

Hi Richard,
Yes all went smoothly yesterday I am really pleased with the car it's spot on. Thanks again for sorting everything out everyone from your place has been really helpful especially Laura and Vicki who always kept me updated on how things were going.
Regards

Darren Rymer

Hi Sacha,
Needless to say the car arrived promptly yesterday morning. The gentleman who delivered it called on his way to give me a time. He was very knowledgeable and polite.
Thank you ever so much for your time and effort with this, especially given my countless questions and the circumstances that I landed in with needing the car ASAP etc. I know the lead time was beyond your control however with all you and your teams help the transition has been smooth and faultless. Your knowledge, friendly professionalism and expediency with dealing with questions and arrangements is a true testament to customer service.
Thank you ever so much, the car is exactly as expected. THANK YOU!
Please pass on my thanks to all involved and be sure of my recommendation of 'Your Fleet' etc to friends, family and colleagues : as Gary Dixon did to myself. He can buy the next take-away at work when his referral cheque lands! :-)
Thank you again so much, I will look forward to the next time once this lease has concluded. If there is anything else I can do please drop me a line.
Mart

Martin Henshall