Welcome to Your New Car Ltd

Dear Abi,
May I take the opportunity of offering my sincere appreciation for all the time and effort you have put in over the last few days to resolve my unhappy experience with [name of finance company removed]. It was becoming extremely stressful for me and you completely took the heat out of what was becoming a rather unpleasant situation.
I cannot thank you enough for not only sorting everything out but for being so charming and understanding throughout the process.
Perhaps this is the reason that I have stayed a customer of Your Fleet over the last 12 years and am sure will continue to do so as well as continuing to recommend you to friends and work colleagues. You deliver and exceed customer expectations, always prepared to do that bit extra for your customers. And I only have one car every 3 years so cannot say it has any great financial benefit to the business.
JUST GREAT CUSTOMER CARE AND SUPPORT AT ALL TIMES
Thank you

Lynn Webster FBICSc I.C.E - Director LWC

Hi Richard,
Yes all went smoothly yesterday I am really pleased with the car it's spot on. Thanks again for sorting everything out everyone from your place has been really helpful especially Laura and Vicki who always kept me updated on how things were going.
Regards

Darren Rymer

To whom it may concern,
I would like to bring to your attention the excellent customer service I have received from this individual.
She has demonstrated high professionalism, patience and give 100% help and assistance even outside office hours.
I believe Abigail to be an asset to your business.
Regards

Amanda Walker CertRP - Operations Direct

Hi Suanu,
I received my car last week, the delivery went smoothly and exceeded my expectations.
I would like to thank you for all your support together with your colleague Laura, you have handled the entire process professionally and efficiently. In just under 3 weeks I was able to get the car of my choice which I am very pleased with.
I would highly recommend you to anyone as they can be assured to get excellent customer service.
You offered me a very good deal for which I am grateful

Shabbar Juma

Dear Kirsten,
I just wanted to say thank you very much for your patience and help over this vehicle. My experience since dealing with you has been excellent, so much so, I have referred you on to some of my team and clients also. You have given me great customer service and have supplied the vehicles efficiently and cost effectively. The result is just receiving 2 brand new VW’s Golf R’s and a Brand new Touareg. I have no hesitation to recommending your services and business to my friends family and clients. I understand that one of my team has already ordered a vehicle from you.
My vehicles have turned up over the past couple of days and are excellent and will represent my businesses well.

Kirsten, you are an excellent asset to the business, I have no hesitation to recommend you and the company again and again.
I really appreciate all your help.
Thank you once again

Andrew Harvey, Managing Director and Ind

Hi Richard / Laura,
You have been so helpful throughout this process - thank you.
I have recommended your services to another company we deal with and will certainly recommend you to others.
Kind Regards

Kirsty Platt - First Choice Formations

Dear Richard,
‘If Carlsberg leased cars!’
Many thanks for your help in acquiring our Range Rover Evoque. The transaction, from sourcing the right car to arranging the contracts and delivery was a seamless and enjoyable experience. I will certainly be recommending your company in the very near future.
Kind Regards

Stuart Phillips, Director - MyPad Derby

Hi Sacha,
Needless to say the car arrived promptly yesterday morning. The gentleman who delivered it called on his way to give me a time. He was very knowledgeable and polite.
Thank you ever so much for your time and effort with this, especially given my countless questions and the circumstances that I landed in with needing the car ASAP etc. I know the lead time was beyond your control however with all you and your teams help the transition has been smooth and faultless. Your knowledge, friendly professionalism and expediency with dealing with questions and arrangements is a true testament to customer service.
Thank you ever so much, the car is exactly as expected. THANK YOU!
Please pass on my thanks to all involved and be sure of my recommendation of 'Your Fleet' etc to friends, family and colleagues : as Gary Dixon did to myself. He can buy the next take-away at work when his referral cheque lands! :-)
Thank you again so much, I will look forward to the next time once this lease has concluded. If there is anything else I can do please drop me a line.
Mart

Martin Henshall

Hello Noel,
I received a letter via the post just recently which has given me an opportunity to feedback about your company.
I am on my second contractual agreement after leasing a Citreon C4 and now a Nissan Qashqui with your company. Its mainly David Bray who has dealt with me and my leasing agreement. I think it worth mentioning the professionalism and the over and above mindset that David has had to support me as a customer.
There was an issue with Citreon C4 when the vehicle was been returned and he resolved the situation and managed the transition of vehicles in a fantastic manner.
I plan to stay leasing with your company for many years to come. This is due to the quality vehicles i have recieved, the financial agreement and also the manner of your staff particularly David as he is the big reason why I have renewed with you.
I do believe feedback is helpful positive or negative
Many thanks for your time

Jonny Wainhouse - Leeds Rhinos Academy A